Frequently Asked Questions
Everything you need to know about shopping with Sapphire Online
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days for domestic orders. For international shipping, please allow 7-14 business days depending on your location.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier partner's tracking portal.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
Which payment methods do you accept?
Sapphire Online accepts all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to different monitor settings and lighting conditions, slight variations may occur.